Terms and Conditions of Sale

The seller is Fabio DI MARTINO, Sole Trader (Entrepreneur Individuel), operating under the trade name DEVAPP'CO / Convigo.

Registered office : LIFE PARK, 105 Chemin de Château Gombert, 13013 Marseille, France.

SIREN : 918 645 300 VAT : FR42918645300

Contact : contact@convigo.fr

These Terms set out the conditions under which Convigo markets its paid subscriptions to its users (hereinafter the “Buyer”).

They apply to subscriptions taken out :

• through the Convigo mobile application on the App Store (Apple) or Google Play (Google) ;
• through the hub.convigo.fr web platform.

Any subscription implies unreserved acceptance of these Terms as well as of the Terms of Use.

Convigo provides a service for creating and managing routes for exceptional (oversize) convoys, available on a subscription basis. Four plans are available or currently being rolled out :

Credits are consumed when routes are automatically generated. They are renewed each month on the subscription anniversary date and cannot be carried over from one month to the next.

Prices are stated in euros (€) including all taxes (VAT included). Only the Convigo Plus plan is currently available for subscription.

For subscriptions through the App Store (Apple) or Google Play (Google), the prices shown are those set by the stores and may differ depending on the country and platform.

The prices indicated are launch prices applicable from the opening of the service. They may change at the end of this launch period. Any price change will be notified to the Buyer at least 30 days before it takes effect. The Buyer may cancel free of charge if they reject the new pricing.

Payment is made at the time of subscription, depending on the channel used :

Through the mobile application (iOS / Android) : payments are processed directly by Apple (App Store) or Google (Google Play) under their own terms. Convigo does not take part in the financial transaction and has no access to the Buyer's banking data.

Through the web platform (hub.convigo.fr) : payments are processed by our provider RevenueCat. Convigo has no access to the Buyer's banking data.

In the event of a failed payment, access to paid features is suspended until the situation is resolved.

Subscriptions are taken out for a fixed term (monthly or annual) and renew automatically at each expiry, unless cancelled before the renewal date.

The amount for the following period is charged automatically on the renewal date.

The Buyer may cancel at any time. Cancellation takes effect at the end of the current period, with no pro-rata refund.

iOS : Settings → [your name] → Subscriptions.

Android : Google Play → Subscriptions.

Web : Account settings on hub.convigo.fr, or by email to support@convigo.fr.

In accordance with Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to digital content whose performance has begun with the consumer's prior express consent, the consumer having acknowledged that they would thereby lose that right.

By subscribing and requesting immediate access to the features, the Buyer expressly waives their right of withdrawal as soon as performance of the service has begun.

For purchases through the App Store or Google Play, the applicable withdrawal terms are those of Apple and Google respectively.

iOS purchases : requests handled by Apple via reportaproblem.apple.com. Convigo cannot process these requests.

Android purchases : requests handled by Google under its refund policy. Convigo cannot process these requests.

Web purchases : any request must be sent to support@convigo.fr. Convigo reviews each request on a case-by-case basis.

Convigo strives to ensure the availability of its services 24/7. Interruptions may occur due to maintenance, technical incidents or force majeure.

In the event of prolonged unavailability attributable to Convigo, a goodwill gesture may be granted at Convigo's discretion, with no obligation to provide a refund.

Convigo is a tool to assist with the creation and management of routes. Routes are created and validated by the user. Convigo cannot be held liable for decisions made on the basis of the information entered into the application.

Convigo's liability cannot be engaged for indirect damages, loss of data, loss of operation or intangible harm resulting from use of the service.

In accordance with Articles L611-1 et seq. of the French Consumer Code, the Buyer may refer the matter free of charge to the consumer mediator designated by Convigo in the event of a dispute not resolved amicably.

Before referring the matter to the mediator, the Buyer must first have contacted Convigo in writing at contact@convigo.fr.

Designated mediator : CM2C Centre de Médiation et d'Arbitrage de Paris
14-16 boulevard Poissonnière, 75009 Paris
www.cm2c.net

These Terms are governed by French law. In the event of a dispute, the competent courts shall be those of the jurisdiction of Convigo's registered office, unless a contrary legal provision applicable to the consumer applies.

For any question regarding these Terms or your subscription : support@convigo.fr