Terms of Use

2.1. Eligibility

Access to the Platform is open to any natural person aged at least 18 and holding a Convigo account. The User declares that they have the legal capacity to use the Platform and to act in their own name or on behalf of the entity they represent, where applicable.

The Platform is primarily intended for professional use as part of activities related to oversize transport (operators, drivers, escorts, fleet managers). The protective provisions of consumer law apply only to Users acting as consumers, that is, for purposes unrelated to any commercial or professional activity.

2.2. Account creation

Access is carried out through a personal account created on Convigo or through any other authentication method put in place. Each account is personal and named; sharing credentials between several people is strictly prohibited. The User undertakes to provide accurate, up-to-date and complete information when creating and updating their account.

2.3. Confidentiality and loss of credentials

Credentials are strictly personal and confidential. The User is solely responsible for any use, authorized or not, of their account. In the event of loss or compromise, they must immediately use the available reset procedure or contact Convigo support to obtain a secure regeneration of their credentials.

3.1. Subscriptions, access to features and free trial

Access to certain features (advanced search for structures by clearance, history, GPS alerts, importing shared itineraries) requires subscribing to an active Convigo subscription. Subscriptions renew automatically at each period, unless terminated before the renewal date.

Free trial and automatic renewal

Upon their first subscription, the User benefits from a 14-day free trial. At the end of this period, the subscription is automatically converted into a paid subscription at the applicable rate, unless terminated before the end of the trial period.

To cancel during the trial period:

• Through the account settings on hub.convigo.fr;
• Through the App Store settings (Apple) if the subscription was taken out from the iOS application;
• Through the Google Play settings if the subscription was taken out from the Android application.

The free trial is granted only once per account. No refund will be made if the User forgets to cancel before the end of the trial period, except where mandatory legal provisions apply.

3.2. Right of withdrawal (consumers)

Where the Buyer is a consumer, they benefit from a 14-day right of withdrawal from the conclusion of the contract. For digital services whose performance begins immediately after payment, the User expressly acknowledges waiving this right.

3.3. Prior information

Before taking out any subscription, the User is informed of the terms of use, the obligations and the rules applicable to the right of withdrawal. Convigo reserves the right to add, modify or remove features, packs or plans, subject to informing Users within reasonable timeframes.

3.4. Mobile application and distribution stores

The Convigo Mobile application is available on the Apple App Store (iOS) and the Google Play Store (Android). The terms and conditions of these platforms apply jointly with these Terms and may, with respect to in-app purchases, refunds and subscription management, prevail over certain provisions herein.

Subscription and payment management is handled by RevenueCat, both on the web platform and on the iOS and Android applications (a Convigo subprocessor acting in accordance with the GDPR, Article 28). In the event of a subscription via a store, refund requests must be sent directly to the relevant store. The termination of a subscription taken out via a store must be carried out from the settings of the corresponding store (Apple ID or Google account).

4.1. Reporting and sanctions (LCEN)

The User may report any unlawful content via support@convigo.fr. In the event of a valid report, Convigo undertakes to promptly examine and process notifications and, where applicable, to remove any manifestly unlawful content. Convigo may issue a warning, suspend access or terminate the account in the event of a breach of the Terms.

4.2. Community content and contributions

The User is solely responsible for the information, documents, measurements and content they transmit via the Platform, in particular photographs, clearance readings, comments and reports relating to listed structures and road infrastructure.

The User guarantees the accuracy of the measurements and technical information they submit (heights, widths, restrictions). They acknowledge that an inaccurate contribution may have consequences for the safety of third parties and accept personal responsibility in this respect.

Convigo reserves the right to modify, correct or delete without notice any contribution deemed inaccurate or likely to present a danger. Contributions do not constitute professional advice and must be cross-checked with official sources and actual road signage before any journey.

The User guarantees that they hold the necessary rights to the submitted content and that this content does not infringe the rights of third parties.

6.1. GPS geolocation

The Convigo Mobile application uses the GPS of the User's device in order to display their own position on the map and to provide the navigation service. This position is processed locally on the device and is not transmitted to Convigo nor shared with other users.

The legal basis for this processing is the performance of the service contract. No GPS track is retained on Convigo's servers beyond the active navigation session. The User can disable GPS at any time in their device settings.

6.2. Device permissions

• Location (GPS) : required for navigation. Can be disabled.
• Camera and photos : used for community contributions. Optional permission.

Each permission is requested individually and may be revoked at any time in the device settings.

6.3. Push notifications

The application may send push notifications (GPS proximity alerts, service information, important updates). Sending is conditional on the User's prior consent, managed via their device settings. The User can disable them at any time without affecting the core features.

9.1. Convigo's liability

Convigo provides a tool to assist with planning and navigation. The itineraries created are provided for indicative purposes only. The User remains solely responsible for the verification, adaptation and use of itineraries before any journey. The data displayed comes in particular from User contributions and third-party sources. Convigo does not guarantee their accuracy, completeness or timeliness.

9.2. Community content and contributions

Comments, photographs, clearance measurements and any other content published by Users are the sole responsibility of their author. Convigo cannot be held liable for inaccuracies, measurement errors or outdated information appearing in these contributions, nor for the consequences that may result for a convoy.

9.3. The User's liability

The User is responsible for their use of the Platform and for the consequences resulting from their choices, including the community contributions they publish and their impact on the safety of third parties.

9.4. Limitations

Convigo does not guarantee the absence of errors or the continuous availability of the service. No liability is accepted for malfunctions related to the Internet network, the hardware or the software of the User.

9.5. Itinerary safety warning

The itineraries created via Convigo are provided for purely indicative purposes and in no way constitute an instruction or a guarantee of practicability. The User remains solely responsible for the compliance of their itinerary with local regulations, clearance, tonnage or height restrictions, as well as with any road signage on the ground. Convigo cannot be held liable for any material, bodily or environmental damage resulting from the use of an itinerary created via the Platform.