Deleting your Convigo account

You can delete your account directly from the Convigo mobile app (Android / iOS) by going to Settings → Delete my account.

Deletion triggers the erasure of the personal data associated with your account, except for data that we are required to retain for legal obligations (billing, security, compliance).

If you use Convigo on the web, you can delete your account via Account settings → Delete my account.

As on mobile, deletion leads to the erasure of the personal data linked to the account, except for data retained to comply with our legal obligations (billing, security, compliance).

If you can no longer log in to either Convigo Mobile or Convigo, you can request the manual deletion of your account by email.

Send a message to support@convigo.fr from the email address associated with your account with the subject “Deletion of my account”.

This request allows us to verify your identity and initiate the deletion of your account if you no longer have access to the applications.

If you subscribed through the App Store or Google Play, deleting your account does not cancel that subscription: it keeps renewing and being charged by the store concerned.

Cancel it before deleting your account, from the store settings:

• iOS: Settings → [your name] → Subscriptions;
• Android: Google Play → Subscriptions;
• Web: Account settings on hub.convigo.fr → “Cancel my subscription”.

Your request opens a 30-day period during which you can still retrieve your data, by writing to support@convigo.fr. After that period, your account and the associated personal data are permanently erased.

Two exceptions, which also appear in our terms and our privacy policy:

• data we are legally required to keep, in particular billing data (10 years under accounting obligations) and technical security logs (12 months);
• your contributions already integrated and verified in the Convigo database (clearance measurements, reports), kept in anonymised form: removing them would compromise the safety of other users’ convoys.

To exercise your other rights over your personal data, write to contact@convigo.fr. The details are set out in our privacy policy.